Accompagnement 03
Maintenance & Support
Tools evolve. Your organization does too. DYWEB stays available to keep everything running, for the long term.
A system that lasts
Tools that are set up often degrade over time: failed updates, broken automations, teams that bypass processes due to lack of support.
DYWEB maintenance is regular follow-up to adjust, fix and evolve your digital setup — without waiting for the next crisis.
What we cover
- Monitoring of integrations and automations in place
- Updates and adjustments as your organization evolves
- Fast response in case of blockers or incidents
- Minor evolutions included depending on your plan
How it works
Regular review
Monthly or quarterly depending on your plan. We assess what's working, what's changed, what needs attention.
Direct channel
A direct way to reach DYWEB when urgent. No anonymous ticket in a queue.
Follow-up report
A clear summary after each review. What was done, what remains to monitor.
Planned interventions
We anticipate updates and adjustments. No firefighting after the fact.
A trusted relationship
Single point of contact
No team rotation. The person who knows your setup is the one you call.
No anonymous support
No outsourced helpdesk. You talk directly to DYWEB.
Scales with you
If your project grows or changes, the plan adapts. No rigid contract.
Pricing
Every project is assessed based on your organization and objectives. After the Digital Audit, a clear and tailored proposal is provided, with no commitment required.